FAQs
Log in to My Account
- Enter your Phone Number and your Account PIN created during activation, then select Log In. This generates a two-step verification text message.
- Enter the six-digit Authentication Code, then select Log In. Once logged in, you are directed to the My Account dashboard.
How do I activate my T-Mobile Metro? ›
If you do not have Wi-Fi access, you can call Customer CARE at 1-888-8metro8 to activate. You may also activate using a computer with an internet connection—be sure to have your device nearby.
How can I pay my MetroPCS bill for free? ›
Make your payment for free in the MyMetro app or online.
Expect a payment reminder text, which will notify you of your balance, account number, and due date. If your account has a credit balance, the reminder will not be sent.
Do you have to sign a contract with T-Mobile? ›
No. T-Mobile doesn't lock you into an annual service contract. We want to be the company you want to be with, not the one you're stuck with.
How do I unlock my metro account? ›
If you enter any of your security details incorrectly you may be locked out of your Online Banking to keep your accounts safe. Please call us on 0345 0808 508 or visit your local store so we can help.
How do I access my T-Mobile account? ›
Log in to your T-Mobile account
- On the 'Welcome screen', enter your phone number or email and My T-Mobile password.
- Select Log in. If you do not have a T-Mobile ID, choose Get T-Mobile ID. Enter your registration information and select Next. ...
- You will be taken to the Home page of the app.
Can I activate a phone myself? ›
Yes, you can activate a new cell phone by yourself, whether you want to set up a new iPhone or activate a new Samsung Galaxy S24. But how you go about activating your cell phone may depend on what kind of device you have.
How do I activate my MetroPCS SIM card to another phone? ›
Give Us A Call
Dial 1.888. 8metro8 from any phone other than the one you are trying to activate. A MetroPCS activation representative will be available to assist you in activating your service and making your first month's payment.
Can I activate T-Mobile account online? ›
These step-by-step instructions will show you how to activate a new line on T-Mobile's Account Hub. Go to Account Hub's login page. Under Email or Phone Number, enter your T-Mobile email or phone number. Choose Next.
Can I pay someone else's MetroPCS bill? ›
Absolutely and it is just as easy as paying your own account. Enter the recipients phone number, select the amount you want to pay, then pay easily with your debit or credit card, even with cryptocurrency, and the funds are instantly credited to your guests' account!
The easiest ways to activate your MetroPCS phone for free include:
- 1.1 Activate Online Through the MetroPCS Website. ...
- 1.2 Activate Your Phone Using the MetroPCS Mobile App. ...
- 1.3 Bring Your Phone to a MetroPCS Store for Activation. ...
- Activating an Existing Account. ...
- Using Store Credit for Activation.
Can I pay someone else's phone bill? ›
Easiest answer is to call the carrier and tell them what you want to do. They will take your credit card number and credit the other person's account. Slightly harder, but still doable is you get the carrier application that lets you pay bills and enter all the right stuff.
How long can your phone be off before you lose your number on T-Mobile? ›
Best answer by syaoran
As soon as the account is closed, the number enters the pool to be reassigned. If you have a prepaid account and there has been no active plan for 60 days, then the account will close and the number will enter the pool to be reassigned. Did this topic help you find an answer to your question?
Who is the best cell phone provider? ›
Compare Providers
Best Cell Phone Providers |
---|
Phone Carrier | Why We Picked It |
---|
Verizon | Best Overall |
T-Mobile | Best for 5G |
Mint Mobile | Best Prepaid Carrier |
5 more rows
Can I sue T-Mobile for overcharging? ›
Do you have a dispute with T-Mobile over a refund, rental, or overcharges? You have several options, including suing T-Mobile in small claims court. In this article, learn about: Common types of small claims lawsuits against T-Mobile.
How can I get my account number and PIN from MetroPCS? ›
How do I find my MetroPCS account number? Call Metro Customer Service at (888) 863-8768. Identify yourself - name, phone number, PIN. They can then give your your account number.
How do I get a metro account? ›
You can visit your local branch, where a customer service representative will guide you through the process. Alternatively, you can apply online. This could be the most convenient option if you don't have the time to make a trip to a Metro Bank branch. Read all the requirements, legal details and features carefully.
Can I get my metro account number online? ›
Visit the Metro by T-Mobile Website:Log in to your account on the Metro by T-Mobile website. Once logged in, you may find your account number in the account settings or billing sections. Contact Customer Service:You can call Metro by T-Mobile customer service at 1-888-863-8768.
How do I check my Metro PCS call log online? ›
Check call history
- Log in to My Account online, select the My Account drop-down menu.
- Select Account History.
- From the History screen, seleact the line from the drop-down if applicable, then select Call History to expand the menu.
- Enter the desired date range, review the details.